Privacy Policy

When you use Insoftia services, you’re trusting us with your information. We work hard to protect your information and put you in control.

When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, support queries, comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.

This Privacy Policy is meant to help you understand what information we collect, why we collect it and how you can update, manage, export and delete your information.

This updated version of our Privacy Policy takes effect on 10 July 2019. See the current version of the policy Effective 10 July 2019 | Archived versions |

Last updated: 10/07/2019
Insoftia ​("us", "we", or "our") operates a website ​ (the "Site"). This privacy policy governs your use of the Site, or any our software, data feeds, and services provided to you on, from, or through our website, mobile website (collectively the "Service"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users using our Services. We use your Personal Information to provide personalised services unique to individual users, to help us to monitor and improve the services we offer. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Here is a summary of some of the key changes we made on 10 July 2019:

Navigation: We split the privacy notice into clear and defined sections so that it’s more user-friendly and easier to navigate to the information you need
Insoftia: We clarified who Insoftia is, and where we are registered.
Information Collection and Use: We’ve provided more information about the ways we collect personal data about you, who we collect that data from, and how we intend to use it.
Sharing: We’ve been more prescriptive about who we share your personal data with, which includes our partner companies, third party service providers and partners, regulators, or where required by law.

Who we are

We are Insoftia, ​ (the "Site"), providing software development services. We are Insoftia Ltd (Company No.: 08197526), a company organized and existing under the laws of England and Wales, with its registered address at Crown House, 27 Old Gloucester Road, London, WC1N 3AX, United Kingdom

Information Collection And Use

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, email address, user name, password ("Personal Information").

We obtain the information you provide when you send a form for us, request a call back and register. When you send a form to us and use the Service, you generally provide your name, email address, user name, password and other registration information.

We may also use the information you provided us to contact you from time to time to provide you with important information, required notices and marketing promotions.

Automatically Collected Information

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data").

This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile devices unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Service.

We use third party services such as Google Analytics, LinkedIn ads, Facebook ads, Facebook Pixel, Facebook analytics, Microsoft ads, Google Ads that collect, monitor and analyze the usage of our Site. The information gathered is used for improving the Service to an individual user.

How We Use Your Data

First and foremost, we use your personal data to operate our Site and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:

To communicate with you. This may include:

  • providing you with information you’ve requested from us or information we are required to send to you;
  • operational communications, like changes to our Site and services, security updates, or assistance with using our Site and services;
  • marketing communications in accordance with your marketing preferences;
  • asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).

To enhance our Site and services and develop new ones: For example, by tracking and monitoring your use of the Site and services so we can keep improving, or by carrying out technical analysis of the Site and services so that we can optimise your user experience and provide you with more customised data feed and services. We use the information we collect in existing services to help us develop new ones.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our Site and services or through third party websites and their platforms. We may contact you by email to provide details about our products and services, future events or any other information which we believe may be of interest to you - if you would like us to stop doing this, please tell us in writing using the details in ‘Contact Us’ section.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our Site and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports.

How We Can Share Your Data

Only aggregated, anonymized data is periodically transmitted to external services to help us improve our service. We will share your information with third parties only in the ways that are described in this privacy statement.
We may disclose User Provided and Automatically Collected Information:

  • as required by law, such as to comply with a subpoena, or similar legal process;
  • when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request;
  • with our trusted service providers who work on our behalf, do not have an independent use of the information we disclose to them, and have agreed to adhere to the rules set forth in this privacy statement;
  • if we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Site of any change in ownership or uses of this information, as well as any choices you may have regarding this information.
Your Opt-Out Rights

You can stop all collection of information by us easily by requesting to opt-out via email, at

Data Retention Policy, Managing Your Information

We will retain Automatically Collected information for up to 24 months and thereafter may store it in aggregate. If you’d like us to delete the data that you have provided via the Site, please contact us at and we will respond in a reasonable time.


We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that introduce you with our Services or inform about offers.


Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. It enables our website to remember your actions and preferences. For example, cookies enable us to identify your device, secure your access to website, remember your preferences over a period of time, so you don’t have to keep re-entering them whenever you come back to the site or browse from one page to another. Cookies are capable of storing many types of data and they help us in providing additional functionality to the site or help us analyse site usage more accurately. In all cases in which cookies are used, the cookies will not collect personally identifiable information except with your explicit permission.

Like many sites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent – for details, see . However, if you choose to disable all cookies we cannot guarantee the performance of our Site and some features may not work as expected.

If you continue to use this Site without taking action to prevent the storage of this information, you are effectively agreeing to this use.


We are concerned about safeguarding the confidentiality of your Personal Information. We provide physical, electronic, and procedural safeguards to protect your Personal Information we process and maintain. For example, we limit access to this information to authorized employees and contractors who need to know that information in order to operate, develop or improve our Services. Please be aware that, although we endeavor provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Changes To This Privacy Policy

This Privacy Policy is effective as of ​10/07/2019​ and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page. We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our Site.

Contact Us

If you have any questions about this Privacy Policy, please contact us at .

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